Privacy Policy

Updated Date: 19/11/2025

Who We Are

Cape Brake Company (“we,” “us,” or “our”) is a South African-based company located at 207b Main Road, Strand that specializes in the servicing and maintenance of automotive vehicles. We are committed to protecting your privacy and ensuring that your personal data is processed in compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and share your personal information.

1. Information We Collect

We may collect personal data when you interact with our website, use our services, or communicate with us. This may include:

  • Personal Information: Name, email address, phone number, physical address, and payment information (e.g., credit card details) for purchases, deliveries, and customer support.
  • Non-Personal Information: IP address, browser type, device information, geolocation data (if enabled), and pages viewed on our website.

2. Media

If you upload images or videos to our website (for example, through customer reviews, product feedback, or support requests), be aware that the media may contain metadata, such as location data. We recommend that you avoid uploading media that contains sensitive personal information unless absolutely necessary.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and improve user experience.

Types of Cookies We Use:

  • Essential Cookies: Required for the basic functionality of our website (e.g., shopping cart, user login).
  • Performance Cookies: Used to analyze website traffic and improve the performance of our website (e.g., Google Analytics).
  • Functional Cookies: Used to remember your preferences and settings for future visits.
  • Advertising Cookies: Used to show relevant ads to users based on their browsing history.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. Who We Share Your Data With

We do not sell or rent your personal information to third parties. However, we may share your data with the following parties under specific circumstances:

  • Service Providers: Trusted third-party vendors (e.g., payment processing, shipping, IT support, analytics) who are contractually bound to protect your data.
  • Legal and Regulatory Requirements: When required to comply with law or governmental requests.
  • Business Transfers: In the event of a merger or acquisition.
  • With Your Consent: If you explicitly agree to share your information for additional purposes.

5. How Long We Retain Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

  • Order and Transaction Data: Retained for a minimum of 5 years in line with South African tax laws.
  • Marketing and Communication Data: Retained until you unsubscribe or request deletion.

Once your data is no longer needed, we will securely delete or anonymize it.

6. Where Your Data is Sent

We don’t share any data with 3rd party companies.

7. POPIA Compliance (Protection of Personal Information Act, South Africa)

Cape Brake Company is fully committed to complying with the Protection of Personal Information Act (POPIA). Under POPIA, we ensure:

  • Lawful Processing: All personal data is processed lawfully and transparently.
  • Consent: We obtain your consent where required.
  • Security: Measures are in place to protect your information.
  • Access and Rectification: You may access and update your personal data.
  • Data Subject Rights: You have the right to object, delete, or withdraw consent regarding your data.

To exercise these rights or raise concerns, please contact us using the details below.

8. Your Rights and Choices

Under POPIA, you have the following rights regarding your personal data:

  • Access: Request a copy of your data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request removal of your data (subject to legal requirements).
  • Objection: Object to processing under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new “Updated Date.” We encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Cape Brake Company
Address: 207b Main Road, Strand, 7140
Email: info@capebrakecompany.co.za
Phone: 067 194 7039 or 021 100 5740